Introduction | CCQ - Cloud Compliance & Quality

CCQ – short for Cloud Compliance & Quality – is a cloud-based quality management solution that consists of six modules. The modules are Quality Manual, Risk Management, Incidents & Complaints, Audits, Asset Management and Competency Management. We’ve recently added a questionnaire builder that complements the other modules and makes GDPR compliance easier for organizations to achieve.

CCQ’s specialty is based on an inbuilt quality management methodology, which employs a functionality that facilitates users’ work and is suitable for both certified and uncertified companies. Depending on the company’s needs, it’s possible to use one or more modules together, as they are all interconnected. CCQ is essentially the company’s well of wisdom, where information and shared knowledge of the personnel is gathered, along with important details about the structure and business of the company.

CCQ allows users to access data and information wherever and whenever they like, on whichever device they choose. Users aren’t confined to their laptop or PC, they can also access CCQ on a tablet or mobile. In order to retrieve relevant information more easily, users can customize their own dashboard according to their requirements and preferences. Every module serves to simplify and streamline day-to-day operations in quality management.

The Quality Manual
The company’s business operations and procedures are registered in the Quality Manual, and documents are version controlled with an inbuilt approval process. Documents are categorized into different manuals and processes that describe the company´s operations, and it´s possible to make references to quality standards and regulations that need compliance. For example, the international ISO standards for quality management, and also the new GDPR regulation concerning data privacy that will be enforceable from May 2018 and every company must conform to. There’s also the option of linking risk assessments to documents and calling for confirmation of reading so that the company can rest assured that its employees have read the documents that are of importance.

The following user guide concerns everything related to the Quality Manual.

Logging in

The CCQ login screen allows you to enter your login credentials to access the system – either your email or username, and password. Navigate your web browser to CCQ’s URL to access the login screen.

Resetting your password

There may be occasions when you forget your CCQ password and need to reset it. Users can easily request a password reset via the Forgotten password? link on CCQ’s login screen. Use the following steps to reset your password:

  1. Click the Forgotten password? link on the bottom of CCQ’s login dialog box.
  2. Enter your primary email address, then click Send reset email. If submitted successfully, a notification will appear saying that an email has been sent with information on how to reset your password.
  3. Click the reset link in the email sent to your primary email address.
  4. Enter your new password on the reset password page. Click Set password to access the system.

Language settings

Users have the option of choosing the primary language they want displayed in CCQ by clicking their username on the upper right of the interface. A drop-down list will appear, allowing you to select the appropriate language from the options at hand. The languages that are available for use in CCQ are English, Icelandic, Swedish and Polish.

Logging out

When you are done working in CCQ and wish to log out of the system, simply click your username on the CCQ banner up top and select Sign out. This will log you out completely and send you to the system’s login screen. In order to access your account you must log in again.

The Dashboard

The dashboard is the main entrance to the CCQ system. When a user logs in to the system, he is automatically redirected to the dashboard and from there he can access all modules that his company has subscribed to. The dashboard is where different dashlets are grouped together based on the data that users would like to view. The dashlets provide users with valuable information and access to documents regarding their organization.

Every user in CCQ is presented with various options to customize the dashboard to best fit their individual needs and requirements. They can use the various display options and filters to add/remove dashlets from the dashboard, to view information that is of importance to them. This adaptability facilitates the process of finding relevant documents in the Quality Manual, increases productivity and enables each user to do their job better.

To name but a few of the options available for the dashboard of the Quality Manual, you can track the company’s compliance with quality standards, you can find documents that are waiting for approval, those that have been rejected, or those that are ready to be published. Dashboard settings and the selection of dashlets available will be further discussed in chapter 8.

To enter the Quality Manual from the dashboard you simply click on the  icon on the top-left side of the interface and a side menu will appear where you can choose either Documents, Published documents or New Document. You can also click the manual  icon which redirects you to the frontpage of the Quality Manual.

General functionality

The CCQ Quality Manual consists of two basic interfaces, Documents (the workbook) and Published documents. All documents are prepared and edited in the workbook of the Quality Manual. The status of documents in the system is indicated in four different ways, i.e. In progress, Completed, Published and Rejected. When a document is marked as Completed, it goes through an approval process where it’s reviewed and verified before it’s finally published as a quality document. If there are any issues to be found with the document before publication, every member involved in the approval process can reject the document and send it back to the editing stage. When a document is published, a copy appears in the Published documents interface.

When a published document is up for review, the system sends the editors an email reminding them that the time has come to revise the document. It is then put on the task list of the employees concerned. The workbook copy of the published document is then located inside the Documents interface, its status changed to being In progress, and the necessary adjustments are made. The document is then marked as Completed again and the approval process starts all over again.